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RETURNS & EXCHANGES
THE COMPANY establishes that the customer may make any return of their order within 14 calendar days from receipt of the order ALWAYS AND WHEN THE PRODUCT BAG HAS NOT BEEN OPENED, in which case no return is made. For hygiene reasons, to preserve the quality of the pieces and after the Covid-19 pandemic, it is not possible to make any changes or returns once the item has left the transparent bag in which it is received. Said bag is perfectly labeled and any manipulation of it will be penalized as an item not suitable for return.
From THE COMPANY, we will send the transport agency to collect the product or products to be returned. You have to take into account that:
- The company does not reimburse the costs derived from the shipments in case the order has been made with the cost of shipping costs.
- The customer must pay the expenses derived from the return. For this, the company will provide you with the correct way to carry out the payment of the costs incurred.
- The customer must bear in mind that due to hygiene, products that have been extracted from the bag in which they come and that are expressly indicated in it will not be returned.
To request a return you must write an email to email@example.com indicating in the subject RETURN ORDER [ORDER NUMBER]
In the event that the return is for another product or products, the new product will be sent to the customer after verifying that the original product is in perfect condition and the bag has not been opened or tampered with.
It should be noted that any type of return or exchange within the Iberian Peninsula has an associated cost of € 10 if it is an exchange for another product or € 5 if it is a return.