The COMPANY makes available to the USERS the following payment methods: credit or debit card and PayPal. The payment method will be selected by the USER during the checkout process.

Payment by credit or debit card. Visa and MasterCard have developed a system to securely make payments on the Internet. The Secure Electronic Commerce system is based on the issuer of the card (bank or savings bank) identifying the cardholder before authorizing the online payment.

THE COMPANY has adhered to this security protocol so once you select the product that you will be purchasing and after you have entered your card number, a window for the Issuer will open, a window that will ask for identification, showing one of the following icons:

Your card information and password are protected by this security system from the moment that you introduce the information.

Once the identification is completed, the Issuer informs THE COMPANY that the card holder is making the purchase, so that the process can be completed. If the identification has not been completed correctly, the Issuer communicates it to THE COMPANY to proceed accordingly.

This window is beyond the control of THE COMPANY, being the responsibility of its Issuer. If there is any incident or issue with this window the customers should contact the entity.

• The accepted cards are: Visa, Master Card, Euro Card, Maestro and Euro-6000.
• This system is completely confidential and the data cannot be seen by third parties.

In the event of any improper or fraudulent charge on the card used for the purchase, the USER must notify THE COMPANY, by email or telephone, in the shortest possible time so that THE COMPANY can make the necessary arrangements. Suppliers or issuers of payment methods may adopt anti-fraud measures that entail the rejection of certain types of operations, THE COMPANY not being responsible for the application of this type of security policies.

Payment by PayPal. PayPal allows you to send payments online quickly and securely using a credit card, a debit card or a bank account. PayPal uses advanced technology to maintain the security of your information. In addition, when sending a payment with PayPal, the recipient will never see your financial data, such as your card number or bank account. * Payment by PayPal will have an additional charge of € 0.35 + 4.9%.

SECURITY: The website uses information security techniques generally accepted in the industry, such as firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access of data. To achieve these purposes, the user / client accepts that the provider obtains data for the purpose of the corresponding authentication of the access controls. In addition, the WEBSITE operates through SSL certification so it is a secure website with access through HTTPS protocol.

It should be noted that THE COMPANY does not store any credit card or PayPal  data of its customers. These transactions are derived directly to the corresponding web pages that both the bank and the PAYPAL provider offer.

The delivery deadline that is defined on our website will only have an indicative character. However, THE COMPANY will endeavor to respect that period, not being responsible in case of exceeding the initially estimated period. The delivery of the orders will be made at the address indicated by the customer according to the following characteristics:

HOME DELIVERY

In the case of shipments to the Canary Islands, Ceuta and Melilla and other countries that are specified, the client must pay in addition to the necessary shipping costs, the corresponding customs costs, which will vary depending on the weight of the shipment. These expenses are paid at the time the order is received and in no case will they be included in the price paid for the products. The address indicated by the customer may be a private address, a place of work or any other address indicated. It is not necessary that the billing address and shipping address match.

THE COMPANY establishes that the customer may make any return of their order within 14 calendar days from receipt of the order ALWAYS AND WHEN THE PRODUCT BAG HAS NOT BEEN OPENED, in which case no return is made. For hygiene reasons, to preserve the quality of the pieces and after the Covid-19 pandemic, it is not possible to make any changes or returns once the item has left the transparent bag in which it is received. Said bag is perfectly labeled and any manipulation of it will be penalized as an item not suitable for return.

From THE COMPANY, we will send the transport agency to collect the product or products to be returned. You have to take into account that:

• The company does not reimburse the costs derived from the shipments in case the order has been made with the cost of shipping costs.
• The customer must pay the expenses derived from the return. For this, the company will provide you with the correct way to carry out the payment of the costs incurred.
• The customer must bear in mind that due to hygiene, products that have been extracted from the bag in which they come and that are expressly indicated in it will not be returned.
  To request a return you must write an email to customer@denismarlon.com indicating in the subject RETURN ORDER [ORDER NUMBER]

In the event that the return is for another product or products, the new product will be sent to the customer after verifying that the original product is in perfect condition and the bag has not been opened or tampered with.

It should be noted that any type of return or exchange within the Iberian Peninsula has an associated cost of € 10 if it is an exchange for another product or € 5 if it is a return.

We ship where you ask us to, through MRW or UPS courier, see their conditions below.

Delivery includes 2 delivery attempts. If the recipient is absent, a notice is left (as long as access has been possible) with the details of the office where you can pick up the shipment.

If the customer has not appeared in the office to pick up your shipment or the address is incorrect or incomplete, after a period of 15 calendar days, the shipment will be returned to origin. The transport agency will always try to contact the client through the telephone number provided.

A single delivery attempt will be made for international destinations. If the customer is absent, a notice will be left with the details of the office where you can pick up the shipment and within 7 days the shipment will be returned to origin. If the customer has not appeared in the office to pick up your shipment or the address is incorrect or incomplete, after a period of 7 days, the shipment will be returned to origin.

The delivery schedule, as a general rule, will be from 8:00 a.m. – 2:00 p.m. and from 4:00 p.m. – 8:00 p.m.

FREE SHIPPING

Orders whose amount exceeds € 60 will have free shipping. For the rest of the orders you will have to pay the same as shown below

NATIONAL SHIPPING

• Shipping to the Iberian Peninsula 48h -72h has a cost of € 4.95.
• Shipping to the Balearic Islands 7 days has a cost of € 9.55 to be paid by the customer.
• Shipping to the Canary Islands 7 days has a cost of € 14.50 to be paid by the customer.

*VAT not included.

Rates do not include all taxes and / or expenses generated in Andorra, Canary Islands, Ceuta, Melilla, Gibraltar and non-EU international destinations. Customs Management Procedure Single Customs Document Management (DUA).

DUA export origin / destination Canary Islands, check with your office requirements to exempt the payment of the same, in accordance with the resolution of 09/01/2017 of the Department of Customs and Special Taxes of the State Tax Administration Agency. The DUA will be charged when the order value exceeds € 150. To this DUA, the corresponding taxes of each government must be added: for the Canary Islands it is the IGIC that corresponds to 7% and for Ceuta and Melilla it is the IPSI that ranges between 0.5% and 10%. These taxes and the corresponding DUA will be paid by the client at the time of delivery of the merchandise by the transport agency (MRW in our case).

As a clarifying note, for shipments to the Canary Islands that do not meet the conditions to present the DUA, that is, orders with a value less than € 150, the courier company will request the tax generated by the “Low cost declaration” which will be paid to the courier company to receive the order. This amount is NOT included in the payment of the order. Therefore, if you reside in the Canary Islands, you must be aware of this additional cost, which neither the courier company nor Denis Marlon is responsible for, if not the client himself. This amount is approximately € 7.

INTERNATIONAL SHIPPING

*VAT not included

*Shipping prices do not include fees generated by customs. In any case, these customs duties are foreign to the company and will be borne by the customer.

* The prices indicated are approximate, they may suffer modifications due to causes beyond the COMPANY.

* Delivery periods may vary depending on the country.

For other destinations not specified, email us at customer@denismarlon.com.

Saturdays, Sundays and holidays are not counted as business days for the purposes of deadlines for shipping.

Deadlines are understood to be counted from the moment the COMPANY has proof of payment of the purchase amount.

The offered contractual guarantee is that established in the Real Decreto Legislativo 1/2007, of the 16th of November, which approves the consolidated text of the General Law for the Defense of Customers and Users. THE COMPANY will respond to any breaches of conformity that are manifested within two years of delivery, as long as the customer has informed THE COMPANY of said lack of conformity within two months of being aware of it.

For any questions, suggestions, queries or complaints about the online store, you can contact Customer Service, by any of the following means:

Email: customer@denismarlon.com.

Postal mail at the following address: Paseo de la Castellana, 210, Floor 7º10 28046 (Madrid)

THE COMPANY will get back to your request as soon as possible and, in any case, before the deadline of 15 days. In case your request is not properly resolved, you can go to the ordinary jurisdiction as indicated below.